The Joker House Return Policy:
At The Joker House, our priority is that you’re satisfied with the products you’ve bought. Therefore, you can change any product you’ve bought, no matter why.
You have 30 working days, from the day you’ve received your order, to request a return (According to art. 44 of the Law 7/1996, January 15th of Ordenación del Comercio Minorista, modified by Law 47/2002, December 19th).
Don’t worry if you can’t ship it back in this 7 days period. As long as you communicate it to us, it’s enough.
Return Terms & Conditions:
Next, we’ll describe the Terms & Conditions that must be followed to perform a return:
After examining the product we will communicate if you are entitled to the return of the amount paid for the product(s). Only the product value shall be returned, NEVER the amount that corresponds to shipping costs, reimbursements or gift packaging.
The return should be made as soon as possible and, in any case, within 30 days after you’ve communicated your decision to return it. The reimbursement will be made directly to the credit card used to pay the order. In the case of a cash-on-delivery payment, we need the IBAN (international account number) of the person who ordered it, sent by email, so we can make the bank transfer. The client assumes the costs and risks of returning products, as it was mentioned previously.
We will not change or return those products that are not in the same conditions as they were sent, or that have been used beyond the opening of the package or of those products that have been customized.
This does not affect the consumer rights recognized by the actual legislation.
Returning faulty products or sent by mistake:
As soon as you receive the product, if it’s not what you’ve ordered or if it’s faulty, you should contact us immediately to: firstname.lastname@example.org including the order nº, client info, product reference and in case of a faulty project, a couple of photos were the fault can be seen.
When we receive this notification, we’ll contact you to inform you on how to return the product. Most probably you will be asked to send the product back to us, as long as a receipt of what you are charged to do so, so we can later refund you for that too.
As soon as we receive the product, we’ll examine it and tell you within a reasonable deadline if the return or replacement (if it applies) of the product is accepted. Returning or replacing the product shall be processed as soon as possible and in any case, within 30 days after the day we send an email confirming the return/replacement was accepted.
In the case we cannot replace the returned faulty product, we will reimburse you the full amount of the order, including the shipping costs.
Returns and partial cancelations shall be reimbursed partially, from the total amount paid for the complete order. Shipping costs, reimbursements and gift packaging shall not be returned in the case of partial returns.
The reimbursement shall be made in the same way as the payment method: credit card, Paypal or bank transfer to an account owned by the person who placed the order, in the case of cash on delivery payments.
All the consumer rights recognized by the current legislation are contemplated.
How to perform a change or return:
Basically, these are the steps to follow:
SITE FATORY DIGITAL AGENCY SL (THE JOKER HOUSE)
AVDA ANDALUCIA KM 10,5 (PI NEISA SUR) EDIF. 7 OFICINA 15
28021 MADRID (SPAIN)
No return with payment-on-delivery shall be accepted unless previously accepted by our customer support service.
If you need any additional information, don’t hesitate contacting us by email:email@example.com