FAQs

Below we will provide answers to some the most common The Joker House.com user questions:

Is making a purchase at The Joker House secure?

Purchasing on The Joker House is a 100% secure process.

We accept various payment methods, such as credit card and Paypal.  The Joker House personnel will at any time be able to see or save client credit card information.  These payments are processed by specialized and independent companies that carry out transactions using encrypting methods and completely impenetrable security measures.

If you still have trepidations, we offer payment via “cash on delivery,” or “C.O.D.,” in which you will pay for order at the moment of its delivery to your home or office.

Is The Joker House Products completely genuine?

Absolutely. The Joker House only works directly with the brands or with the brands’ authorized distributors in our country. 

Can I order a special product from The Joker House or suggest that you carry a certain brand? 

Because of the way the retail market works, it’s difficult to carry out special orders. The season’s inventory is ordered many months in advance and it then depends on distributor availability.

If you’d like to suggest brands you’d like to see carried on The Joker House, we’d love to hear about them!

Is everything featured on the site in stock?

Yes. All the products displayed are in stock, unless we have made a rare error. Therefore, all orders placed are sent out of our warehouses in a timeline of 24 working hours.

I haven’t received a confirmation e-mail.

E-mails are sent automatically by the system.  If you haven’t received an e-mail it’s possible it was sent to your junk mail or anti-spam folders set up by different e-mail providers.

We suggest looking at these folders and adding our e-mail addresses as “secure” or “safe” in your e-mail options.

If you still haven’t received it, get in contact with our customer care service. 

I haven’t received my order within the indicated delivery timeline. 

If you don’t receive your order within the delivery timeline indicated on our website, get in contact with our customer care service team as soon as possible, since it’s likely some type of incident has occurred with the carrier/delivery service.

They will advise you of the status of your order and attempt to resolve the incident as quickly as possible.